Cloud-Based Phone: Better Reachability, Lower Costs

Cloud-based phone systems combine accessibility, collaboration, and business systems into a single platform. Calls reach your team wherever they are, whether in the office, working from home, or on the go, and are intelligently routed to the right person. New users can be onboarded in minutes, applications integrate seamlessly, and your team is freed from operations and maintenance. The result is a flexible communication solution that simplifies processes while significantly reducing costs.

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Constant Availability

With intelligent routing, your calls no longer go unanswered - the phone system automatically detects who is available and connects the caller directly to the right person.

Quick Setup

With cloud-based phoone, there’s no tedious setup involved. You can start making calls in minutes, with no special hardware required - just use your mobile, computer, or existing IP devices.

Lower Costs, Less Effort

Since your telephony runs via the cloud, you do not need to purchase, operate, or maintain your own telephone system. Your team has no more technical to-dos—and you save on investment and operating costs at the same time.

Your VoIP Phone Service:  Features & Product Details

Flexible Cloud Telephony

Our cloud PBX replaces traditional phone systems with a virtual, scalable solution. Infrastructure and updates are managed centrally, with no need for complex on-site systems.

Intelligent Call Distribution

With intelligent routing, your calls no longer go unanswered - the phone system automatically detects who is available and connects the caller directly to the right person.

Free Choice of Devices

Whether it’s a browser-based softphone, a traditional desk phone, a smartphone, or analog devices, your team uses the devices that best suit their daily work.

Integration with Existing Systems

Our phone system integrates directly with external systems such as PMS and CRM, enabling more efficient processes, particularly for hotels and companies with specialized workflows.

Phone Systems Without the IT Hassle

We handle monitoring, updates, security, and maintenanc, so your phone system runs reliably in the background without placing any demands on your internal team.

Comprehensive Hospitality Features

Supports typical hotel processes such as call forwarding through the front desk, room extensions, and “Do Not Disturb” settings, keeping communication seamless for guests and staff at all times.

Visibility Into Your Availability

Detailed call statistics and location-based analyses show when and where calls are received, allowing you to identify bottlenecks early and deploy staff effectively.

Flexible Phone Number Management

You can add new phone numbers at any time, including for new locations or international numbers, and your phone system scales with your business.

Our Service for You

Consulting and Planning

Together, we’ll analyze your needs and design the right cloud-based phone solution for your business. Our team handles the entire migration of your phone system, ensuring a smooth transition so your staff can continue working without interruption throughout the process.

Quick Setup and Number Portability

We’ll set up your cloud-based phone system without any downtime and configure it to meet your specific needs. Users, extensions, and features are quickly provisioned and ready to use. Your existing phone numbers will be retained, and we’ll handle the entire number porting process for you.

Support and Operations

Even after setup, we remain your point of contact. Our support team is available to answer any questions about using the system and will promptly assist with any adjustments needed, keeping your phone system running reliably.

VoIP Use Cases

Flexible Availability in Day-to-Day Operations

Depending on the situation, calls can be routed to the front desk, an office, or mobile devices, ensuring that all inquiries are reliably answered even when staffing levels are low.

Accessible from Anywhere

Employees can be reached regardless of their location, enabling flexible workflows and more efficient staff deployment.

Easy Adjustments During Operation

Phone numbers, devices, and call forwarding settings can be changed quickly, for example during seasonal operations or staff changes, allowing the phone system to scale easily with your business.

Discover our products for independent hotels.

Independent Hotels

Centralized Control via the Cloud

Cloud-based phone systems are managed across all locations via a central platform, eliminating the need for individual systems at each property, reducing on-site infrastructure and operational overhead, and standardizing operations and maintenance.

Cross-Site Call Distribution

Calls can be routed centrally or distributed among properties, such as to a reservations desk, allowing for more efficient use of staff and reducing wait times.

All Hospitality Functions Integrated

Typical hotel functions such as room status, wake-up calls, call forwarding, shared lines (e.g., front desk), and time-based controls come preconfigured and ready to use, allowing hotel operations to be managed efficiently and reliably during normal business hours.

Discover our products for chain hotels.

Chain Hotels

25 Years of Experience

For 25 years, we have been developing connectivity solutions based on our proprietary platform. We integrate infrastructure, systems, and processes into a seamlessly integrated, scalable solution.

+ 45 Countries

We enjoy the trust of customers worldwide—from the USA to Asia, Denmark, and South Africa. Our solutions are currently deployed in over 45 countries and at more than 17,000 locations.

+ 200 Experts

Our team of over 200 experts is active worldwide, with more than 130 in development, operations, and implementation. From Europe to the Middle East and Africa to the USA, we have presence exactly where our customers need us.

Our Customers

Let Us Advise You

Are you looking to upgrade your phone system or switch to cloud-based telephony?  We’ll provide personalized advice and show you how cloud-based telephony can simplify your communication and improve your availability.

Address

m3connect GmbH  Pascalstraße 18  52076 Aachen 
Germany

Email address

sales@m3connect.de

Let Us Advise You

Address

m3connect GmbH  Pascalstraße 18  52076 Aachen 
Germany

Email address

sales@m3connect.de

Why Customers Trust m3connect

Standing still is never an option. We approach our customers' challenges with curiosity, engineering spirit, and genuine passion for connectivity. And if no suitable solution exists, we develop it ourselves.

Our word is our bond. Customers, partners, and colleagues trust us because we only promise what we truly believe in. We act with integrity and always work toward the best long-term outcome.

Connectivity means more to us than technology. We invest in our culture, recognize commitment, and celebrate shared successes. Strengthening our teams and taking social responsibility is a natural part of who we are.