Sparda-Bank Berlin Expands Digital Services with m3connect

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Christoph Kopschina, Project Manager, Sparda-Bank Berlin

"With m3connect, we experience a truly collaborative partnership at every level. We feel well advised on all matters and value the open exchange. Our IT infrastructure has reached a completely new level, providing a stong foundation to further develop our consulting process and continue expanding our business model."

Challenges

Why Sparda-Bank Berlin Is Digitally Realigning Its Branch Infrastructure

Changing Customer Needs Through Digitalization
Customers increasingly expect flexible, digital services alongside personalized offerings, and want to decide for themselves whether to engage with consulting services digitally or in person.
Transformation of Branches into Hybrid Meeting Places
Existing locations needed to be developed to effectively combine both personalized consulting and digital services, enabling new forms of customer interaction.
Building a Scalable and Integrated IT Infrastructure
The existing infrastructure needed to be consolidated into a unified platform, making all locations centrally manageable while remaining flexible for future requirements and digital services.

Results

How Sparda-Bank Berlin Benefits from Digital Transformation through m3connect

Hybrid Customer Communication and New Branch Concepts

With the infrastructure provided by m3connect, Sparda-Bank Berlin can now offer customers both digital and personal consulting flexibly, improving interaction along the entire customer journey.

More Efficient Processes and Improved Consulting

The high-performance network and WiFi infrastructure supports the use of digital applications directly on-site - such as setting up online banking or using apps - enabling more efficient, service-oriented consulting.

Scalable for Services & Future Requirements

The existing branch infrastructure was integrated into the m3connect solution, with all locations networked via a unified platform, allowing future digital services to be expanded, customer Wi-Fi to be provided, and new business requirements to be implemented efficiently.

Solution

How the Solution was Implemented

m3connect supports Sparda-Bank Berlin with a customized IT network that drives digital transformation and enables hybrid customer communication. The solution lays the foundation for a flexible, scalable, and secure IT infrastructure that effectively supports both digital and personal consulting.

With high-performance internet, integrated Wi-Fi solutions, and a central platform, processes become more efficient, the consulting process is enhanced, and new digital services are made possible – while preserving and strategically developing the existing infrastructure.

Solutions and Technologies Used

Customized IT Network

A customized network solution tailored to the requirements of Sparda-Bank Berlin, serving as the basis for all current and future digital applications.

High-Performance WiFi

The WiFi gives customers on-site direct access to digital applications and supports consulting - for example, walking customers through the setup of online banking

Central Management of All Locations

All branches are managed via a unified platform, simplifying processes and enabling efficient control.

Legacy Integration

Existing systems and structures were integrated into the new solution for a cost-effective implementation and a smooth transition.

Scalable Infrastructure

The solution is flexibly expandable, laying the foundation for new business opportunities and the integration of future technologies.

Separate Networks

By separating the networks, the security of sensitive data is ensured while simultaneously guaranteeing stable usage for all applications.