Manager Magazin, and most recently Der Spiegel www.spiegel.de, published the details of a survey by online reputation management provider Reputami. Unfortunately, the study “Internet in German Hotels — The Status Quo” confirmed that Germany was in last place in Europe when it comes to customer satisfaction with Internet issues. More than 4 million online ratings of about 13,000 hotels were evaluated. Complaints mainly involved the lack of WiFi and the slow speed. But even in this study, an Accor hotel came out best. Winning in the German comparison is Ibis Syles Munich East, a hotel run by our partner BHKV Hospitality, a franchisee of Accor Hotellerie Deutschland.

You can download Reputami’s full study here.

A current press release from our partner Accor Hotellerie Deutschland is available at www.finanznachrichten.de.
For a few weeks, we have been enhancing the hotels of our new customer Leonardo. We look forward to upcoming tests, which will put Leonardo hotels in top spots, too.